Pay Online


Now Available—Pay Online!

We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third party automated payment service that allows you to pay your bill online.

  • What is the service fee?

Nexbillpay charges a small service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing your payment.

  • Does Citizens Water Service keep any part of the service fee?

Citizens Water Service does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of Citizens Water Service

How do I use this service?

Customers will need the following to pay their bill:

  1. The customer/account number (located on your billing statement).
  2. Your payment method: debit card or credit card.
To Pay Online, Begin Below

To begin your quick and easy bill payment you must agree to the following:

If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST!

Citizens Water Service: (205) 556-2224 – Hours: Monday-Thursday 7:30am-5:00pm (Closed Fridays).

IMPORTANT: If your account is delinquent, DO NOT pay online or by phone within 48 hours of the 20th day of the month. Paying online or by phone within 48 hours of the disconnect date will NOT prevent services from getting disconnected.

If your bill remains unpaid after the 20th day of the month, a $50 non-refundable, non-payment fee will be added to your account and your services will be disconnected. If you make the disconnect list, you are required to pay your bill in full plus the $50 non-payment fee to prevent your meter from being locked out. If you are disconnected, you must pay in the office before 3:00 p.m. in order to have your services restored the same day. Paying online or by phone will not get your services restored immediately. It can take up to 48 hours to have your service restored if you pay online or by phone. We offer a $50 after hours fee to have your services restored the same day if you cannot make it in by 3:00 p.m. If you are paying the after hours fee, you must pay by 5:00 p.m. in office in order to have your services restored the same day.