Pay by Phone

Toll Free 1-855-637-0409
  • If your service is disconnected or scheduled to be disconnected within 48hours, do not use this service. Please pay your bill at our office.
  • Pay your bill over the phone 24/7.

You will need your Citizens Water Service Customer Number and Balance Due from your printed billing statement in order to make a payment over the phone. If you don’t have your billing statement handy, you may request your Account Number and Balance Due by calling Citizens Water Service at 205-556-2224.

NexBillPay charges a small service fee for each transaction processed over the phone. Citizens Water Service does not keep any part of the NexBillPay service fee.