- Pay OnlineCitizens’ Water Service has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexBillPay is a trusted third party automated payment service that allows you to pay your bill online. Bill payments can be made at any time, 24/7/365. You will need your account number from your printed billing statement to complete your bill payment. You may request your account number by calling Citizens’ Water Service. NexBillPay charges a small service fee for each transaction. How do I use this Service? Customers will need the following to pay their bill: 1. Citizens’ Water Service account number (located on your billing statement). 2. The balance owed on your bill (also located on your billing statement). 3. Your payment method: check, debit card, or credit card. FAQ’s What is the Service Fee? NexBillPay charges a service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing payment. Does Citizens’ Water Service keep any part of the service fee? Citizens’ Water Service will NEVER keep any part of the NexBillPay service fee. NexBillPay is a separate entity providing…
- Pay by Phone Toll Free 1-855-637-0409 *If your service is disconnected or scheduled to be disconnected within 48hours, do not use this service. Please pay your bill at our office. * Pay your bill over the phone 24/7. You will need your Citizens Water Service Customer Number and Balance Due from your printed billing statement in order to make a payment over the phone. If you don’t have your billing statement handy, you may request your Account Number and Balance Due by calling Citizens Water Service at 205-556-2224. * NexBillPay charges a small service fee for each transaction processed over the phone. Citizens Water Service does not keep any part of the NexBillPay service fee.
- RatesRate Tables ¾” Residential Meter $425.00 Installation Fee $500.00 Impact Fee $85.00 Security Deposit Minimum 2,000 gal. $19.25 Next 2500 gal. – $4.24 per 1000 gal. Next 15, 000 gal. – $3.95 per 1000 gal. Next and up – $3.25 per 1000 gal. 1” Commercial Meter $600.00 Installation Fee $1000.00 Impact Fee $110.00 Security Deposit Minimum 50,000 gal. – $175.00 Next and up – $3.25 per 1000 gal. 2” Commercial Meter $1,775.00 Installation Fee $1500.00 Impact Fee $220.00 Security Deposit Minimum 100,000 gal. – $350.00 Next and up – $3.25 per 1000 gal. 3” Commercial Meter $3,000.00 Installation Fee $1500.00 Impact Fee $495.00 Security Deposit Minimum 225,000 gal. – $787.50 Next and up – $3.25 per 1000 gal. 6” Commercial Meter $16,000.00 Installation Fee $1500.00 Impact Fee $695.00 Security Deposit Minimum 350,000 gal. – $1,225.00 Next and up – $3.25 per 1000 gal.
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- Contact Us205-556-2224 P.O. Box 670 Vance, AL 35490 Monday – Thursday Closed Friday 7:30 a.m. – 5:00 p.m. [si-contact-form form=’1′]
Water systems are critical to every community. Our goal at Citizens’ Water Service is to provide all of our customers with a safe, clean water supply.
Your Board of Directors and the entire staff are committed to protecting your water supply. We strive every day to not only maintain the system, but also to make it better. We appreciate each of our water users and we welcome your input and questions concerning your water system.